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What's included in my holiday?

  • Return flights
  • Checked-in baggage (unless otherwise stated)
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  • All duties and taxes (unless otherwise stated)
  • Belleair representatives (Malta & Italy holidays only)
  • FREE attraction entry (Malta holidays only)
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23/03/2020 12:14

With no doubt we are in a period of extraordinary change due to the Coronavirus crisis, the likes of which most of us have never experienced. It is a worrying and rough time for all us as we try to follow the continually shifting news coming from the Government and our Associations in order to make the right decisions for our business and our customers.

We are currently operating business as usual. At the same time, we are working behind the scenes on a range of plans to continue serving clients without disruption and to ensure we are prepared, should guidance and advice change quickly. We continue to help new customers and to service our existing customers to the best of our abilities, including refund claims and with changes to booked holidays.

For cancellation refunds, we follow ABTA’s guidance to issue Refund Credit Notes as a result of the Covid-19 crisis. These may be redeemed against a future booking or exchanged for a full refund by 31 July 2020.

We are unable to process refunds until after 1st July 2020 - this will give us the opportunity to collect, on your behalf, monies already paid to third parties.

We are committed to helping and guiding you where we can. We will continue to monitor and review our approach in line with latest developments and provide updates to you via www.belleair.co.uk.

Please note that from Monday 30th March, our office will be closed and our staff working remotely. If you need to contact us, please use your usual contact details or go to www.belleair.co.uk for an up to date list. You can also email us at sales@belleair.co.uk

Customers booked to Travel 

All holidays departing up to and including Thursday 16th April 2020 are being cancelled. 
We are contacting customers in date order, earliest departures first.

Do note we are struggling to cope with the large number of calls and apologise for any delays. 

Please try not call us with cancellation queries if you are not due to travel within the next seven days.