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What's included in my holiday?

  • Return flights
  • Checked-in baggage (unless otherwise stated)
  • Transfers (unless otherwise stated)
  • All duties and taxes (unless otherwise stated)
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Coronavirus Update

The FCO has advised all but essential travel to Malta

What does this mean for your holiday

  • Can I still Travel to Malta?

Travel to Malta is still available from the UK. You may need to quarantine for 14 days on return from Malta and social distancing measures are in place in Malta. For more information visit https://www.gov.uk/uk-border-control

Please note from Saturday 31st October 2020 all passengers arriving on flights to Malta from an airport located in a

Tier 3 location in the UK will need to provide a negative COVID-19 Polymerase Chain Reaction (PCR) test before boarding flights to Malta.

Passengers who do not present this certificate can be asked to swab at the Malta International Airport or asked to self-quarantine in Malta upon arrival.

Passengers arriving from the above mentioned destination will be required to present a negative result of a swab test carried out within the last 72 hours.

https://foreignandeu.gov.mt/en/Government/Pages/COVID-19-Info.aspx

Please do check for regular travel updates prior to travel.

  • You can amend your dates of travel. 

If you would like to amend your dates of travel please contact our team by email with your preferred dates of travel to sales@belleair.co.uk where we will provide available options. This must be done prior to your departure date, any requests made less than 3 days prior to travel may not be able to be processed. Some 3rd parties may charge a fee for change which will be applied to your booking cost where applicable (any change in your holiday cost will be communicated before amending your booking).
We are experiencing a higher level than normal of change requests and will be replying to all change requests in date of travel order.

  • Change of name

You can change the name of passengers on the booking. Please contact our team by email with your required change to sales@belleair.co.uk where we will provide available options. This must be done prior to your departure date, any requests made less than 3 days prior to travel may not be able to be processed. Some 3rd parties may charge a fee for change which will be applied to your booking cost where applicable (any change in your holiday cost will be communicated before amending your booking).
We are experiencing a higher level than normal of change requests and will be replying to all change requests in date of travel order.

  • Cancellation

In the majority of cases, flights are still operating to Malta and we are able to provide the accommodation booked or a suitable alternative*, and therefore, unless we notify you otherwise, your package holiday will be able to proceed without any significant changes. Make sure you check your coverage with your travel insurers and ensure you have an EHIC card.

If you choose to cancel your holiday, we will refund the hotel, transfer and holiday extra’s monies and we will waive our administration fees for processing the cancellation. As stated above, most airlines are continuing to fly as planned and are advising customers to travel to the airport as planned so if the flight operates, the flight cost and flight extra's costs (eg, any cost associated with the airline) will be non-refundable. Our ability to refund the flight cost will be dependent on the airline(s) cancelling and refunding your flights.

If your flight is subsequently cancelled prior to departure, then the full flight monies will be refunded following receipt of the flight refund from your airline. We cannot guarantee how long this refund process will take as it varies by airline and may take several weeks or months.

*suitable alternative means alternative accommodation that is of the same or better standard and is in the same location (i.e. it’s the same tourist destination) as your original accommodation.


FCO advice is not referred to anywhere in the Package Travel Regulations (PTRs). Regulation 12(7) of the PTRs states that in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and which significantly affect:

(a)the performance of the package, or

(b)the carriage of passengers to the destination,

In this case, the flight is still operational so we are able to carry passengers to the destination, and the accommodation (or a suitable alternative) can be provided so the package can still be provided without its performance being significantly affected.

FCO advice against all but essential travel has previously meant that there is a clear and present threat to life resulting in a total shutdown of that destination and all flights to that destination stop. If this were the case currently with your destination, then flights from the UK would not remain operational in the volumes that they are. As you can see above, most airlines are continuing to fly to your destination.

This is a fast moving situation. It is entirely possible at the moment that your holiday can go ahead as planned. If you do wish to cancel, then usual cancellation charges would apply. We fully appreciate that many customers due to travel over the summer period want to speak to us urgently about their holidays. It is however essential that we deal with bookings in departure date order.


On the government’s website they reference the following when advising how travel companies use the FCO advice:
“Travel companies and airlines often take our advice into account but the decision to cancel or reschedule a flight, holiday, tour or excursion is a decision that can only be taken by the travel company and the customer. The question of refunds is a matter that must be resolved between the customer and the relevant airline, tour operator or travel agent. We don’t dictate when travel can or can’t take place.” (Source: https://www.gov.uk/guidance/how-the-foreign-commonwealth-office-puts-together-travel-advice.)

  
For more info
You can contact the Malta Tourism Authority Helpline on telephone (+356) 21692447 or email tourismcovid-19helpline@visitmalta.com