Out of Hours

Our normal hours of operation are 09:00 – 18:00 Monday – Friday, 09:00 – 17:00 Saturday, and closed on Sunday. Bank Holidays we are open 10:00 - 16:00. 

This number is for emergencies only and not general support.

Emergencies include:

• Passengers stuck at the airport
• Passengers out in resort who need urgent assistance
• An emergency with a customer who is travelling within the next 48 hours
• Failed web bookings

​Emergencies do not include:

• Amendments to bookings
• Administration queries & reservation enquires
• Make amendments, add transfers and request wheelchair assistance
• Retrieve your invoices
• Retrieve, book and resend a quote
• Resent documentation and view ATOL certificates

If you call the Out of Hours number and it is classified as a non-emergency under the above guidelines, a charge of £25 will applied to your agency.