Acting as an agent for Alfendo Ltd T/A JTA Travel
Monday - Friday: 09:00 - 18:00
Saturday: 09:00 - 17:00

 

Acting as an agent for Alfendo Ltd T/A JTA Travel
Call us: 01753 496 110
Emergency Assistance

Out of Hours

If you need assistance Out of Hours,

please call 0121 450 9270

press option 1 – Any disruption to your flight including cancellations .

press option 2 – Failed web bookings , or in resort issues with regards to land or transfer arrangements. 

or E-mail: outofhours@jtatravel.co.uk

Our normal hours of operation are 09:00 – 19:00 Monday – Friday, 09:00 – 17:00 Saturday, and closed on Sunday. Bank Holidays we are open 10:00 - 16:00. 

 

This number is for emergencies only and not general support.

Emergencies include:

  • Passengers stuck at the airport
  • Passengers out in resort who need urgent assistance
  • An emergency with a customer who is travelling within the next 48 hours
  • Failed web bookings

Emergencies do not include:

  • Amendments to bookings
  • Administration queries & reservation enquires
  • Make amendments, add transfers and request wheelchair assistance
  • Retrieve your invoices
  • Retrieve, book and resend a quote
  • Resent documentation and view ATOL certificates

 

If you call the Out of Hours number and it is classified as a non-emergency under the above guidelines, a charge of £25 will applied to your agency.